This book has been tested in Six Sigma training courses, undergraduate and graduate courses in Quality Management, Quality Engineering, MBA and Executive MBA courses. The content of the training courses are consistent with ASQ (American Society for Quality) and other agencies and universities offering Six Sigma education, training, and certification in the U.S.
Brief Content of Volume I
Volume I of this book contains approximately 450 pages and focuses on the DEFINE and MEASURE phases of Six Sigma. The book contains numerous examples, cases, and hands-on exercises using the MINITAB statistical software that allows one to master the Six Sigma concepts. The text provides step-wise computer instructions to learn and apply the Six Sigma tools in real world.
This volume contains: